Progressive IT Solutions was founded in 2007 by Mario DiMarcantonio, an experienced IT professional with over 25 years of real-world experience in the field and multiple technical certifications. Our service area is primarily the Dallas / Ft. Worth metro area. We have other major Texas cities on our growth roadmap too (Waco, Austin, San Antonio, Houston) so keep checking back!
Who we serve:
We provide IT & cybersecurity services to private equity firms (and their portfolio companies), VC's, family offices, investors, and companies that demand executive-level, top-tier IT service. We have extensive experience working with C-level executives and their admins. Delivering white-glove, concierge style IT services is our passion. We are fanatics about the small details, which makes for an exceptional service experience for your company. We also work with other small & medium-sized (SMB) businesses like home builders, construction companies, medical practices, tax, and more who need a higher level of service.
Our Approach is Different:
Our approach to service differs significantly from our competitors in many ways.
First and foremost is the way we operate when it comes to who we hire. It's much like comparing 2 retail companies, Wal-Mart and Neiman Marcus for example. Many IT services companies (managed service providers) take the Wal-Mart approach and hire a slew of entry level people to handle 90% of the load. They have good internal systems generally, but the front line people are usually inexperienced. The result is a cheaper business model for them, and a higher frustration level for you. It's just a fact, inexperienced techs just don't have the knowledge or resources to handle any issue that comes along. You may pay less each month, but you will end up paying more in the long run through frustration, wasted time (yours), frustrated customers, and even literally (financially) because of higher error rates and mistakes by inexperienced techs. You truly do get what you pay for!
We do things differently. All of our technicians are experts, each having years of experience in their field. We only hire rock stars who have level 2 / level 3 skillsets. We pay more for good techs, which makes for a better quality experience for you, every time. We then teach them to work with executive-level clients with training in dress, grooming, demeanor, communication, and even etiquette. We get work done faster, and can handle any issue immediately because our techs know their stuff. And our turnover rate is very low because we treat our people well, have a great culture, and pay above the industry average. Everybody wins. Like Neiman Marcus, you get what you pay for - Quality service and an exceptional experience. All techs are U.S.-based. We don't outsource our help desk to other countries like some do. And our screening process is also extensive. We perform multiple interviews, technical and personality testing, and all candidates must PASS our extensive background checks. Every employee must be a fit technically, personally and also fit well into our company culture. Only the best are allowed! The result is a GREAT team of people who provide the very best experience for you and your company.
Second,high turnover is common among other IT providers, which means constant new faces and learning curve each time for you. We decided to do it right by assigning every client with 2 expert technicians (one primary and their backup). This means that you work with the same techs each time you call and they become an extension of your work family and are deeply familiar with your people, culture, and systems. The other guys can't touch this. This may not be as scalable of a business model as our competition, and yes it's more expensive, but we won't sacrifice quality for a higher profit. We would rather have happier clients and pay more for our techs.
Third, unlike others, we won't lock you in to long contracts. Everything we offer has a month-to-month, no-contract option. Cancel anytime for any reason. Period.
Lastly, we offer a 100% "forever" money back guarantee, are an A+ rated member of the Dallas Better Business Bureau and insured (professional liability, umbrella, and E&O) to provide your company with an extra layer of protection. If you also need client references, just ask or see our client reviews on this website!
For more reasons why we are different, please see our "Why Choose Us?" page!
Our core values drive everything we do. We strive to provide an exceptional experience every time we interact with our customers. We ALWAYS conduct business in a professional, honest, and ethical way. "Always do the right thing" is one of our guiding principles at our company. We take pride in our work and are dedicated to making sure it gets done right, the first time. Clear, open communication (including listening well) is also a top priority and we endeavor to keep you up to date on the status and details of your issue, and in a way that you can understand.
Don't just take our word for it. Here is what our customers have to say!
100% "Forever" Money Back Guarantee!
We are so confident that you will be satisfied with our service that we offer a FOREVER money back guarantee. If you are EVER dissatisfied with our service, we will make it right or refund your last month's service fees. No questions asked.